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KMID : 1024820160040010067
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Journal of Korean Academy of Dental Administration
2016 Volume.4 No. 1 p.67 ~ p.77
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A flow of dental information for paperless dentistry
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Park Seon-Gyu
Kim Myeng-Ki
Choi Hyung-Kil
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Abstract
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The purpose of this study was to build a workflow model for paperless dentistry specifying the roles and interactions of the actors in a dental environment.
For designing a dental workflow model, we surveyed 56 dentists using a process called contextual inquiry. The questionnaires and observations included a general overview of individuals, roles, tasks, artifacts and interactions at the dental offices in terms of information flow. Therefore, the model was consolidated and formalized. Interruptions to the workflow were identified.
Dental workflow had highly organized connection involving patients, dentists, dental hygienists, and receptionists. Each of the members with overlapping roles completed clinical work collaboratively and seamlessly. However, dental information was separated with a couple of different dental softwares during treatment planning phase. Computerized clinical decision making was not utilized due to the lack of the software support. Workflow of treatment and fee was partially disconnected. Patients could not make an appointment of their dental visit by themselves. Most of the breakdowns were related to unreliable hardwares and unstable softwares which interrupted dental information flow.
Paperless dentistry could be implemented when there is seamless dental workflow to meet the needs of dental team. It also could be supported with reliable dental hardwares as well as well-designed dental softwares for collaboration between dental team members and communication to/from patients.
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KEYWORD
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Contextual inquiry, Dental information flow model, Paperless dentistry
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Listed journal information
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